Privacy Policy

Metropolis tourist d.o.o. (Hotel I***) is committed to protecting your private information. The following text introduces you to our Privacy Policy.

Please check our Privacy Policy periodically for possible changes.

Protection of Personal Data – General Information


Personal data is primarily collected:

  • To provide the most effective response to your request
  • To ensure the provision of requested services
  • To promote our services
  • For our internal statistical data processing
  • To send publications, brochures, and other promotional materials if necessary


Data covered by our Privacy Policy:

  • Name and surname
  • Date of birth
  • Address
  • E-mail address
  • Phone and/or fax number
  • Other data you indicate that you want to remain confidential

Privacy Policy Period

By submitting your personal information, you agree to be contacted and enter our mailing list – thus giving your consent and permission to contact. The privacy of your data is permanent, and you can ask to be unsubscribed from our mailing list at any time. After that, Metropolis Tourist d.o.o. do not use the data anymore except for internal purposes, e.g. for informatics or statistical data processing.

Contents of Privacy Policy

We do not sell, share or disclose your e-mail address and or any other data to third legal or individual party without your consent, because it is contrary to our Privacy Policy. Metropolis tourist d.o.o. holds to a very strict „no spam“ policy. We ask for your special permission if you want to contact us concerning special offers and sales. Metropolis tourist d.o.o. is not to be responsible for any accidental errors or errors due to a force majeure or other reasonable circumstances causing an accidental data protection breach, but we guarantee that the error will be corrected, if possible, as soon as possible.

We collect only personal data delivered to us freely. We do not require from you to send us the data to enable you the access to our web pages and we do not ask you to disclose more data that is necessary in order to participate in an activity on our web pages.

We do not sell, transfer, or disclose information collected from our web pages to anyone outside Metropolis tourist d.o.o. without your consent, except:

  • In cases when it is necessary to fulfil our legal obligations;
  • In cases when it is necessary for the protection of your life or physical integrity and you are not able to give your consent for processing of your personal data;
  • In cases when it is necessary to fulfil tasks carried out for the public benefit;
  • In cases when you disclosed the data yourself
  • In cases when the involvement of a third party is essential for correct functioning of web pages. In such cases, and before personal data are delivered, such third party is obliged to Metropolis Tourist d.o.o. to keep confidential information;
  • In the case of possible sale or legal succession of Metropolis tourist d.o.o., we reserve the right to sell or transfer your information to a third party which:
    a) Operates within a framework of similar activities or services;
    b) Agrees to be a successor in interest of Metropolis Tourist d.o.o. regarding the maintaining and protection of collected data and;
    c) Agrees to adhere to this Privacy Policy.

By filling out the form on our website you guarantee that the enclosed information is accurate and that you fully agree to our Privacy Policy and our terms and conditions contained in it.

Personal Data Protection officer
In accordance with the relevant regulations, Metropolis Tourist d.o.o. has appointed an officer for personal data protection, which you can contact in connection with all matters relating to the processing of your personal data or exercising your rights to the protection of personal data. Contact Email:, 0038598 668 750.

Data Confidentiality

We want to express clearly that, when visiting these web pages, your personal data remains confidential, except if you want to disclose it freely. We shall not disclose the received data to third parties, except in cases mentioned in the foregoing paragraph.

Web Server Statistics

Our web server uses the statistics software. These programs are standard feature of all web servers and not only our web pages. Such statistics programs do not collect personal data and enable us to adjust our web pages to be as simple and effective for our users, establishing data to our users who are the most or the least interested in, adjusting the web pages to individual web browsers, efficiency of structure and the number of visitors to our website.

Use of Cookies

In order to facilitate browsing of our web pages, our global web server uses cookies. Cookies are small text files placed by the server on user’s computer to keep track of the use of individual language versions of our websites as well as accessing parts of web pages that require entering the user name and password. Cookies cannot be used for starting programs or placing viruses on your computer. Cookies used by our web server are removed automatically from your computer at the end of session, i.e. the moment you leave our website. Viewing our website without the use of cookies is possible if your web browser is configured that way.

E-mail messages

When you send an e-mail with your personal data to us by which you can be identified, either by mail message with a question or a comment or a survey delivered by e-mail, we only use this information to fulfil your requests.

Data Safety

To ensure availability and data security on this address and service to all users, this computer system uses the software that tracks visits to the website and recognizes unauthorized attempts to upload or change information and the ones that could be otherwise harmful. Unauthorized attempts to upload or change information on this site is strictly forbidden.

Surveys and Questionnaires

From time to time we conduct surveys on our web pages. The information we collect from the survey questionnaires are used solely for the purposes of Metropolis tourist d.o.o..If a sample survey with answers is published on our website it does not contain personal data.

Special notice to parents

Metropolis tourist d.o.o. encourages parents and legal guardians to spend time online with their children. We urge parents and legal guardians to instruct their children to never give out their personal information online without permission. We also recognize a special need to protect personal information obtained from children.

We DO NOT collect, use, or disclose information that may be used to contact children over the Internet, except in case of promotional contests on the Internet. Such information for contact over the Internet is only used without parental permission for direct responses to children’s requests and will not be used for any other purposes;
We DO NOT collect personal information for contact outside the Internet except for presentation of prizes, subject to parental permission;
We DO NOT provide third parties with any personal information without prior parental permission;
We DO NOT enable children to publish or otherwise distribute personal information or other contact materials they send us without parental permission, or encourage children to disclose, for the purpose of participating in a prize contest or another activity, more information than necessary for participation in the activity concerned.

In cases where children below the age of 14 can participate in prize contests, we require the child to seek prior parental or legal representatives’ permission and to enter their parents’ or legal representatives’ e-mail address.

If a child younger than 14 wins a prize, the parents or guardians are notified by e-mail, telephone, or letter. Child’s and parents’ personal information is deleted from our database if the parents request so.

As a parent or guardian, you are always entitled to request access to your child’s personal information obtained by us on our web page, you can request deletion of information (if such information is still in our database) and/or prohibit us from future collection and use of your child’s information. If you are a parent and you would like to exercise this right, please contact us.

In addition to the foregoing, Metropolis tourist d.o.o. guarantees protection of children’s personal information as provided by specific laws regulating this issue. If you have any questions or doubts regarding our Personal Information Protection Policy or in connection with your experience with this Internet address, please contact us.

Changes and termination of conditions of use

Metropolis tourist d.o.o. reserves the right to change or terminate all parts of this website and conditions of use at any time. Such changes will take effect when published at this address or when the users are notified of them. The conditions of use will be applied until termination thereof by you or by Metropolis tourist d.o.o.. Your termination, which is possible at any time, means discontinuance of use of these pages and cancellation of all materials and contents downloaded from and used on the website.


You can at any time request to see all personal data we received from you on one or our web addresses. At your request, we can update, correct, or remove the data (if the data is kept in our databases) or stop using this data in the future. If you would like to exercise this right, please contact us.


We do our best to ensure that all links from our website direct you and/or your child to other websites with quality content in the sense of not encouraging negativity. However, websites and web addresses change quickly, and we cannot always guarantee for the content of each website we direct you to.

In you have any questions or concerns regarding our Privacy Policy or your experiences with this Internet address, we are kindly asking you to contact us.

Metropolis tourist d.o.o.